Achieving Excellence in Customer Satisfaction
Ask any FAME customer and you will learn that “customer focus” is more than just a buzzword. Achieving excellence in customer satisfaction is a cornerstone of our mission and represents our dedication to the higher education market.
We pride ourselves on offering exceptional product and financial aid customer support. Our success in this arena is credited to our commitment to continuous process improvement, our talented and knowledgeable support staff, and our dedication to customer satisfaction.
FAME Customer Support is committed to providing dependable, timely resolutions for all client inquiries. Customer service improvement initiatives are driven by client feedback that is conducted on a quarterly basis. Lastly, the FAME Customer Support Portal provides direct access to our knowledge base and lets clients place online service requests on a 24/7 basis. The portal provides an excellent, user-friendly resource for our clients to manage and monitor their service requests.
Hours: M-F 8:30AM-7:00PM EST
Telephone: 800.327.5772 or 954.772.5883
Online Support Portal: http://support.fameinc.com
The 2014 FAME Conference
The 2014 FAME Financial Aid & Management Annual Conference will take place at the Hyatt Regency Pier Sixty-Six in Fort Lauderdale, Florida, on March 25th & 26th. The FAME Conference offers concurrent sessions covering Financial Aid, Regulatory Compliance, Operations, Marketing and Owner/Executive Strategy Sessions. Whether you’re a seasoned veteran of the industry, a newcomer looking to get quickly up to speed, a school owner, or Director at a large multi-campus institution – with two days packed full of learning in multiple tracks, there is sure to be something valuable for everyone. Save $25.00 per person by registering before December 20,2013. Click here to register today!