Support

customer_service

Achieving Excellence in Customer Satisfaction

Ask any FAME client and you will learn that “customer focus” is more than just a buzzword. Achieving excellence in customer satisfaction is a cornerstone of our mission and represents our dedication to the higher education market.

We pride ourselves on offering exceptional product and financial aid customer support. Our success in this arena is credited to our commitment to continuous process improvement, our talented and knowledgeable support staff, and our dedication to customer satisfaction.

FAME Customer Support is committed to providing dependable, timely resolutions for all client inquiries. Customer service improvement initiatives are driven by client feedback that is conducted on a quarterly basis. Lastly, the FAME Customer Support Portal provides direct access to our knowledge base and lets clients place online service requests on a 24/7 basis. The portal provides an excellent, user-friendly resource for our clients to manage and monitor their service requests.

Contact Support:

Hours: M-F 8:30AM-7:00PM EST
Telephone:  800.327.5772 or 954.772.5883
Online Support Portal: http://support.fameinc.com