Product Technical Support
FAME's Technical Support team is made up of professionals with extensive knowledge of computer operations as well as an understanding of the processing of Federal financial aid and of the postsecondary school industry. These experts provide you with access to extensive expertise to assist you in maintaining and upgrading FAME's software to ensure that there are no interruptions in the processing of your Federal financial aid. Their familiarity with FAME's software and computer operations enables them to identify and assist quickly with any issues that you might encounter.

Technical Support can be reached at (800) 327-5772 ext. 369

 

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Customer Support - Courteous Service is Our Hallmark

Financial Aid Customer Service
FAME's entire staff emphasizes a "client first" approach, and our Customer Service Center epitomizes the service oriented attitude that is the foundation of our success. FAME's Customer Service Representatives possess extensive financial aid experience and provide specific responses to questions regarding the processing of your work as well as more general information relative to Federal regulations, guidelines and procedures. All our customer service professionals have undergone extensive training on our software as well as Federal regulations and procedures.

Customer Service can be reached at (800) 327-5772 ext. 311